Tuesday, April 22, 2008

India's Largest Telecommunications Company Signs Contract for Convergys Solution to Lower IT Costs and Launch Convergent Services

Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Bharat Sanchar Nigam Limited (BSNL) has signed a multi-year licensing, support, and maintenance contract for Convergys' Infinys (R) rating and billing solution. BSNL will replace its legacy billing systems with the Convergys solution to reduce IT costs and to facilitate the introduction and deployment of new convergent services. BSNL is India's largest and the world's seventh largest telecommunications company providing a comprehensive range of telecom services.

The Convergys solution will support BSNL's 18 million wireline subscribers. It is a real-time charging product that supports IP and IMS network technologies, convergent and online charging, and next-generation business models. In addition to facilitating revenue growth through the delivery of new advanced services and bundled offerings, the Convergys solution will help BSNL lower IT costs by consolidating and eliminating redundant systems, utilizing a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system or application development.

"World class telecommunications companies like BSNL realize the importance of their customer relationships as they compete in very competitive and rapidly deregulating markets," said Iain Hackett, Convergys' Vice President, Asia Pacific Region. "As such, a convergent billing and care platform like Infinys is a requirement to better manage customer relationships, drive greater value from them, and attract and retain new customers."

The Convergys solution is being delivered in conjunction with Tata Consultancy Services, a leading IT services, Business Solutions, and Outsourcing firm. Tata will provide project management, business requirement analysis, solution definition, configuration, installation, testing, and data migration, as needed.

About Bharat Sanchar Nigam Ltd (BSNL)

Bharat Sanchar Nigam Ltd (BSNL), formed in October, 2000, is the world's 7th largest telecommunications company providing a comprehensive range of telecom services: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services, etc. Within a span of five years it has become one of the largest public sector units in India.

BSNL is largest operator in India in all service areas. BSNL's cellular service, CellOne, has more than 17.8 million cellular customers, garnering 24 percent of all mobile users as its subscribers. That means that almost every fourth mobile user in the country has a BSNL connection. In basic services, BSNL is miles ahead of its rivals, with 35.1 million basic phone subscribers or 85 per cent share of the subscriber base and 92 percent share in revenue terms.

About Tata Consultancy Services Ltd (TCS)

Tata Consultancy Services is an IT services, business solutions, and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development.

A part of the Tata Group, India's largest industrial conglomerate, TCS has over 108,000 of the world's best trained IT consultants in 47 countries. The Company generated consolidated revenues of US $4.3 billion for fiscal year ended 31 March, 2007 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com

About Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com

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