This morning when i picked up my Delhi Times, There was a fullpage advt talking about some "icontrol", which is a new IPTV service { i think so..} presented by MTNL and Aksh Optifibre. So, I thought, lemme use my Googling skills to find out more about this service as many of my fellow Netizens are trying to find the same. Google Trends tells me that that there is a sharp increase in the number of people searching about iControl on internet from the places like New Delhi.Ok. So Lets try to find out what is really "icontrol" is...
Firstly lets talk about IPTV:
IPTV (Internet Protocol Television) is a system where a digital television service is delivered using Internet Protocol over a network infrastructure, which may include delivery by a broadband connection. A general definition of IPTV is television content that, instead of being delivered through traditional broadcast and cable formats, is received by the viewer through the technologies used for computer networks.
icontrol advt says that you do not need any broadband service or telephone to use this service, Thats right, icontrol will use a optical fibre cable to transfer television content to you TV. Ad it is totally based on computer netwokrs so you will have an added advantage to control what you are going to watch.
icontrol tarrifs
Delhi :
* Free Setup Box against fully refundable security deposit of Rs. 999.
* Pay Rs.199 per month to get icontrol service through MTNL.
* No Telephone , No computer, No DVD Player, No Internet / Broadband required for using icontrol
Mumbai :
* icontrol currently for MTNL broadband subscribers.
* Free Setup box against fully refundable security deposit of Rs. 999.
* Pay Rs. 100 per month to get icontrol service through MTNL.
* No Telephone , No computer, No DVD Player, No Internet / Broadband required for using icontrol
But since it has just been launched, I too was not able to go through the service, but i hope this change the viewing experience of Delhi TV viewers.
AKSH IPTV was installed at my home on 23-06-2008.But it worked hardly for 2 days.Thereafter I lodged complaints to AKSH IPTV & MTNL several times on phone and through email.The customer service provided by AKSH IPTV is very very poor. They do not give complaint numbers which is violation of TRAI guidelines. When you call at call centre they will ask your name and contact number but they do not bother to call back. Every time you have to remind them about the problem you are facing. I think I have called them more than 50 times.[B][U][COLOR="Red"]This is the poorest customer service I have seen in my entire life.[/COLOR][/U][/B]. I sent emails to their head office at Gurgaon but I think they don't have any regards to customers.The reason given to me was problem at Prabhadevi telephone exchange.But I have not received a written comnunication from MTNL/AKSH.I fails to understand when the infrastructure was not ready why they have go ahead with the project. MTNL is not able to fix the problem after so many days . This shows it's efficiency. This is the main reason MTNL is loosing it's market share in Mumbai.
ReplyDeleteOn 04-07-2008 I written email to MTNL's top boss that if the problem is not fixed I will escalate the matter to Department of Telecommunication.Then on 8-7-2008 AKSH's technician came to my home and fixed the problem. But from 09-07-2008 onwards IPTV is not working. Again I called several times at call centre to wake up AKSH. On 12-07-2008 their technician visited my home and assured me that problem will be solved in a couple of days.When I called at call centre today i.e. 17-07-2008 told me that the problem is solved. But IPTV is not functioning yet. As usual I had given my contact details but nobody called me and no technical help is provided.
I lodged several complaints online, through emails and on telephone to MTNL and AKSH but I have not received a single written communications from them.
AKSH – MUMBAI MTNL IPTV IS SUPER FLOP SHOW.
This is the dumbest and stupidest service with poor management and customer relations.... I've warned them to take the service off my house 24 hrs after installation... PLEASE DO NOT FALL FOR THIS IDIOTIC WAY to watch TV..... Stay away from these losers.....
ReplyDeleteAKSH IPTV was installed at my home on 20-10-2008,on the same day its network initialisation failed and thereafter I lodged complaints to AKSH IPTV & MTNL several times on phone and various complaint nos as i remembered are 48,8122,7,27of various dates but nobody attended my complaints.I am totally fed-up with this type of iptv services.The customer service provided by AKSH IPTV is very very poor. When you call at call centre they will ask your name and contact number but they do not bother to call back. Every time you have to remind them about the problem you are facing.
ReplyDeleteI again lodge my complaint" My iptv is not working always shows the NETWORK INITIALISATION FAILED'.Please give your attention towards the various complaints and rectify them immediately.
YOU ALL ARE 100% CORRECT AS THEY DON'T HAVE RESPECT FOR THE CUSTOMERS. NOT EVEN A MONTH IS OVER AND THIS IPTV (MTNL DELHI) IS FULL OF PROBLEMS AND MOREOVER THEIR STAFF (100% problamatic) AS THEY NEVER GIVE EAR TO CUSTOMER. I THINK WE ALL SHOULD MOVE TO CONSUMER COURT AGAINST AKSH AND MTNL SO THAT SOME BELLS MUST RING IN THESE DEAF EARS.
ReplyDeleteNARESH CHHABRA
DELHI
I agree with everyone comments.
ReplyDeleteIts more than 3 months now and i am struggling to get IPTV installed.. customer care service is pathetic.. they still have sarkari attitude.. service is all time worse!!!
i got this IPTV connection from mtnl delhi in november 2007.
ReplyDeleteInitially the service was pathetic,no response from the people from Aksh optifibre.
I got my router changed and now it is working fine and believe me picture quality is much better than what those idiot cable valla's provide us.
AKSH IPTV was installed at my home on 15-01-2009,on the same day its network initialisation failed and thereafter I lodged complaints to AKSH IPTV & MTNL several times on phone and various complaint various from 07/03/09 to till yet but nobody attended my complaints.I am totally fed-up with this type of mtnl and iptv services.The customer service provided by AKSH IPTV is very very poor. When you call at call centre they will ask your name and contact number but they do not bother to call back. Every time you have to remind them about the problem you are facing.
ReplyDeleteI again lodge my complaint" My iptv is not working always shows the NETWORK INITIALISATION FAILED'.Please give your attention towards the various complaints and rectify them immediately.
Naseem Khan
I agree with comments.
ReplyDeleteMy IP TV on telephone Connection No 22241396 is not working for the last more than 2 months and about 25 complaints to Aksh at Phone No. 12699 have failed to produce any result. At every complaint I am assured that the problem would be resolved in 24/48 hours but I am facing the same old problem of Waiting Signal or Blue Screen with No Network connection. As advised by Aksh I contacted Officer Incharge Sanchar Hut Madhu Vihar but he expressed his unability to solve my problem.
I therefore request you to either get my problem resolved without further delay and adjust my bills for failing to provide me proper service.or else PASS NECESSARY ORDERS TO DISCONNECT THIS CONNECTION AND REFUND BACK THE SECURITY.
Thanking You.
S C KOHLI
Ph. No. 22241471
20414546.
MTNL joins as ninth member of rescue team to help world's LONE heavy spammer!
ReplyDeleteDetail at http://huntspam.net/blogs
The lone heavy spammer, using email service in all countries, sent a billion emails every minute. Spam in our inboxes swelled up from 50 a day to 600 a day.
I began SPAM THE SPAMMER crusade on 04 March 2010. On 08 April 2010, I located this LONE heavy spammer using spry.com USA in bulk - the account was terminated on my complaint. On my first complaint, many accounts were terminated every hour. During recent days, he has been signing up debut accounts in new countries. Since 14 April SEVEN indian companies - RelianceTheCancer Sancharnet TataCom Railtel Airtel cert-in.org.in Vodafone - visibly came to rescue of dying world email spam. On 19 April the master spammer - hard disk harvester roped in Novanet first and then MTNL to make rescue team total nine. From circumstances, master spammer appears to be kin of either a minister or TRAI/DOT Chief in India.
The emails received have links which do not produce any page/error page. While victim waits for something to happen, image of hard disk is transmitted to spammer. He may be targeting bank passwords and precious software.
MTNL and Aksh icontro poor service. was installed at my home on 26-01-2008.But it worked hardly for 2 days.Thereafter I lodged complaints to AKSH IPTV & MTNL several times on phone and through email.The customer service provided by AKSH IPTV is very very poor.
ReplyDelete