COPC, the world's leading Business Excellence certification in the contact center industry worldwide, has recently launched 7 new certifications in association with QAI, their exclusive implementation partner in India, Sri Lanka and Bangladesh. Starting April 2009 companies have the flexibility of going for certification for specific processes like hiring, training & skills verification, transaction monitoring, forecasting, staffing, scheduling and metrics Management.
COPC, the de-facto standard for BPOs and Customer Contact Centers worldwide has gained immense popularity in India. Nine out of top 10 Indian BPO companies (as per Data Quest's rankings) have implemented COPC in India. Over 35 organizations, with over 45 entities have been certified and many more are in the process of the same.
COPC has now introduced certifications that will address the huge request of the industry. CSPs need not go for a comprehensive COPC certification. And yet, this allows them to get certified by specific process level certifications. This also helps channel efforts to a few, high impact processes and has a faster ROI.