Cincom SynchronyTM (www.cincom.com/synchrony) won a "Best of Show" award at Technology Marketing Corporation's (TMC®) INTERNET TELEPHONY® Conference and EXPO East 2008, held at the Miami Beach Convention Center, January 23-25. Cincom received the "Best of Show" award in the Call Center 2.0 category for its Synchrony call center and customer experience management solution, which was also a recipient of TMC's 2007 Product of the Year award announced in January.
Cincom Synchrony is a unified agent desktop that helps deliver an exceptional customer experience and improve effectiveness in the contact center. Synchrony streamlines handle times and improves service levels by giving agents immediate access to all relevant customer information - including underlying disparate applications. Inbound and outbound interaction management provides consistency across all touch points and enables comprehensive reporting and analytics for improved customer experience management.
No comments:
Post a Comment