CBay Achieves ISO 9001:2000 Certification

CBayIndia Awarded ISO for Providing Medical Transcription and Healthcare BPO Services
C
BaySystems (India) Pvt. Ltd. (or "CBayIndia" or "CBay"), a leading provider of technology-enabled BPO (business process outsourcing) services for the healthcare industry today announced that it has achieved ISO 9001:2000 certification. CBayIndia has been awarded this official recognition by BSI for meeting the guidelines set out by the International Organization for Standardization. CBayIndia was evaluated on its commitment to continuous quality management and improvement of Medical Transcription and Healthcare BPO services including application, development, support and maintenance.

This certification acknowledges CBayIndia's allegiance to quality assurance in healthcare BPO services and processes for healthcare systems, hospitals and physician practices. CBay is committed to achieving total customer satisfaction by delivering high quality services within the turnaround time to the clients.

Speaking on this achievement, Dinesh Kumar, Director - India Operations and COO, said: "CBayIndia is committed to helping its customers succeed in treating patients with reliable health information delivered punctually. It has been our consistent endeavor to achieve the same for all our 200 plus client hospitals and over 700 physician practices. Quality assurance in CBay's transcription and healthcare BPO services is of paramount importance."

This ISO certification supports CBay's corporate objectives, while reinforcing a culture of excellence. As CBaySystems continues to expand in markets around the world, the ISO quality framework will assure client hospitals and physician practices that they will continue to receive the highest quality services and on-time delivery relentlessly from CBayIndia.

About CBaySystems

CBaySystems (India) Pvt. Ltd. is a wholly owned subsidiary of CBaySystems (AIM: CBAY).

CBaySystems is a provider of medical transcription to large hospitals, healthcare networks and physician practices throughout the United States and has a growing presence as a provider of patient financial services to hospitals and hospital-based physician practices in the United States. Sources estimate that in 2000 the medical transcription industry was worth US$22 billion. In 2004 the patient financial services business was worth US$15.4 billion. The Group utilizes internet technologies combined with its India-based delivery model to deliver its service and product offerings to US healthcare providers.

CBaySystems' services and solutions are currently focused in two main areas: medical transcription services and patient financial services. Medical transcription is an IT-enabled service that converts voice recordings of doctors into electronic text documents to be added to patient records. CBaySystems is the third largest medical transcription service provider in the world (Source: Value Notes, May 2006), where it operates in a marketplace with over 1,500 competitors.

The Group also provides delay management analytics, accounts receivable management and reimbursement analytics and services to hospitals and hospital-based physician practices in the United States.

The Group's back office operations are conducted through a network of 34 owned and outsourced processing centres in 10 states in India and one in Oman. These centres engage a workforce of over 5,000 medical language specialists and customer service professionals, approximately 1,800 of whom are employed directly by CBaySystems' Indian-owned operations and the rest through its partnership programme and through other joint ventures.

CBaySystems has launched a new technology-enabled service, an integrated practice management solution platform called CBayPraxis, which is a service designed to bring together a range of practice management technology offerings combined with transcription, electronic medical records, ePrescription and billing services on a single desktop application. The CBayPraxis application is delivered through ''widget'' technology on a high-definition dashboard. CBayPraxis will target smaller physician practices in the United States, typically in the range of one to four physicians.