Syniverse Technologies (NYSE:SVR), a leading provider of technology and business solutions for the global telecommunications industry, today announced a new global, four-year contract extension until 2011 to provide voice and data clearing services to all 18 Vodafone operating companies on five continents.
Syniverse operates one of the largest mobile clearinghouses in the industry, ensuring that financial settlement for worldwide roaming services is cleared accurately, rapidly and in continued compliance with evolving industry standards.
"Vodafone serves approximately 230 million customers on five continents and that requires we continuously reduce network complexities and costs while assuring a high quality customer experience," said David Smithwhite, Director of Roaming, Vodafone Group Services. "This contract extension is an indication of our confidence in Syniverse to provide unmatched voice and data clearing services."
Eugene Bergen Henegouwen, Executive Vice President, EMEA, Syniverse, said Vodafone is recognized as having among the highest performance standards in the global mobile industry.
"The fact that Vodafone entrusts Syniverse with handling millions of roaming transactions is a validation of our efforts to differentiate ourselves from the competition through excellent, reliable and cost-effective solutions and first-rate customer service," he said.
Vodafone will use Syniverse ACCESS S&E(R) GSM Clearinghouse Services as a single point of contact for the exchange of roaming billing records between all Vodafone operating companies and all other mobile partners and operators. Vodafone will benefit from more comprehensive network usage reports, as well as accurate invoicing and settlement of global mobile roaming voice and data calls, and Wi-Fi sessions where relevant.
Syniverse ACCESS S&E GSM Clearinghouse Services customers benefit from improved time-to-market for new roaming services; revenue assurance; compliance with industry standards regardless of roaming partner; simplified exchange of billing records via a single point of contact; and in-region multilingual customer service, 24 hours, 7 days a week. Enhanced by Analyzer, Syniverse's feature-rich reporting and data mining tool, ACCESS S&E also will provide Vodafone with critical information the company can use to understand customer behavior and be better able to develop appropriate marketing strategies for its high-value customers who travel abroad.
About Syniverse
Syniverse Technologies (NYSE:SVR) solutions allow more than 350 communications companies in over 50 countries to provide seamless mobile services by making it possible for disparate technologies and standards to interoperate. Syniverse's flexibility and customer focus permit its customers to quickly react to market changes and demands, enabling the delivery of everything from voice calls to sophisticated data and video services wherever and whenever subscribers need them. Celebrating its 20th anniversary in 2007, Syniverse is headquartered in Tampa, Florida, U.S.A., and has offices in major cities around the globe. Syniverse is ISO 9001:2000 certified and TL 9000 approved, adhering to the principles of customer focus and quality improvement practices. More information is available at www.syniverse.com.
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