Pacific Gas and Electric Company warns customers to beware of calls from anyone who claims to be from PG&E and asks permission for a PG&E representative to enter a household in order to re-light gas appliances. The utility recently received reports from customers in San Francisco and San Leandro who have answered calls from a PG&E imposter claiming that PG&E employees are walking the neighborhood to re-light gas pilots.
This is a common scam when criminals pose as utility workers, gain entry into a household, and rip-off unsuspecting customers. PG&E offers the following tips to protect our customers this holiday season:
-- Customers should always ask to see identification before allowing
anyone claiming to be a PG&E representative inside their home. PG&E
employees always carry their identification and are always willing to
show it to you.
-- Customers who have an appointment with PG&E will receive an automated
call back within 48 hours prior to a scheduled visit, or they will
receive a personal call from a PG&E gas service representative prior
to a scheduled visit.
-- Customers are encouraged to call PG&E's customer service line at 1-
800-PGE-5000 to verify an appointment and/or PG&E's presence in the
community.
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