In just the past six years, India has achieved some wonderful firsts:
-- An Indian cricket player scored the first test match hat-trick
-- The first GSLV-D1 satellite was launched successfully
-- The country's first ever private FM radio station went on the air
-- Dozens of other firsts
Convergys notched an important first six years ago too, opening its first facility in India with just 200 employees.
This year, Convergys (NYSE:CVG), a world leader in providing customer care, human resources, and billing services, celebrates six years in India. In that short span of time, Convergys has grown in India to encompass over 13,000 employees across all three of the company's business lines - Customer Care, Employee Care, and Information Management, performed in nine facilities throughout the country.
What does Convergys do in India?
-- Our dedicated customer service agents provide unparalleled customer support via telephone, web-chat, and email for a diverse portfolio of global clients and their customers worldwide.
-- Our expert IT teams develop advanced information management software for communications billing that supports more than 100 million customer accounts for clients around the globe.
-- Our world-class human resources teams support employees and retirees with an array of services ranging from benefits, payroll, and HR administration to learning services and recruiting and staffing using state-of-the-art technology.
"We've been very successful in India over the past six years," said Sukant Srivastava, Managing Director and Country Manager for Convergys' Customer Care operations in India. "We've expanded our business through growth because of the high standard of customer relationship management services our employees in India provide to our clients. We look forward to continuing to work with the talented people of India and giving back to the communities in which we operate."
"India has consistently proven itself as an ideal location for Convergys thanks to the broad skills and bountiful talents of the vast English-speaking work force available here. India is and will continue to be a strong, continuing focus for our company," said Paresh Shah, Vice President and General Manager for Convergys' Information Management operations in India.
"We continue to see increasing interest in our HR BPO services in the Asia Pacific region," said Stanley Jeremiah, Managing Director and Vice President of Operations for Convergys' Employee Care business in Asia Pacific. "Thanks to the hard work of our committed employees, more and more HR professionals are recognizing that outsourcing leaves them time to focus on planning improvements and strategic issues like talent acquisition, management, and retention."
Editor's Note:
Convergys Corporation is hiring for many different positions in several cities throughout India. Please submit resumes to hrindia@convergys.com
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About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 75,000 employees in 79 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
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