Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Bharat Sanchar Nigam Limited (BSNL) has signed a multi-year licensing, support, and maintenance contract for Convergys' Infinys (R) rating and billing solution. BSNL will replace its legacy billing systems with the Convergys solution to reduce IT costs and to facilitate the introduction and deployment of new convergent services. BSNL is India's largest and the world's seventh largest telecommunications company providing a comprehensive range of telecom services.
The Convergys solution will support BSNL's 18 million wireline subscribers. It is a real-time charging product that supports IP and IMS network technologies, convergent and online charging, and next-generation business models. In addition to facilitating revenue growth through the delivery of new advanced services and bundled offerings, the Convergys solution will help BSNL lower IT costs by consolidating and eliminating redundant systems, utilizing a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system or application development.
"World class telecommunications companies like BSNL realize the importance of their customer relationships as they compete in very competitive and rapidly deregulating markets," said Iain Hackett, Convergys' Vice President, Asia Pacific Region. "As such, a convergent billing and care platform like Infinys is a requirement to better manage customer relationships, drive greater value from them, and attract and retain new customers."
The Convergys solution is being delivered in conjunction with Tata Consultancy Services, a leading IT services, Business Solutions, and Outsourcing firm. Tata will provide project management, business requirement analysis, solution definition, configuration, installation, testing, and data migration, as needed.
About Bharat Sanchar Nigam Ltd (BSNL)
Bharat Sanchar Nigam Ltd (BSNL), formed in October, 2000, is the world's 7th largest telecommunications company providing a comprehensive range of telecom services: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services, etc. Within a span of five years it has become one of the largest public sector units in India.
BSNL is largest operator in India in all service areas. BSNL's cellular service, CellOne, has more than 17.8 million cellular customers, garnering 24 percent of all mobile users as its subscribers. That means that almost every fourth mobile user in the country has a BSNL connection. In basic services, BSNL is miles ahead of its rivals, with 35.1 million basic phone subscribers or 85 per cent share of the subscriber base and 92 percent share in revenue terms.
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, business solutions, and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development.
A part of the Tata Group, India's largest industrial conglomerate, TCS has over 108,000 of the world's best trained IT consultants in 47 countries. The Company generated consolidated revenues of US $4.3 billion for fiscal year ended 31 March, 2007 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.
Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for eight consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com
Showing posts with label Convergys. Show all posts
Showing posts with label Convergys. Show all posts
Tuesday, April 22, 2008
Friday, November 2, 2007
Convergys Celebrates 6 Years of Success in India
In just the past six years, India has achieved some wonderful firsts:
-- An Indian cricket player scored the first test match hat-trick
-- The first GSLV-D1 satellite was launched successfully
-- The country's first ever private FM radio station went on the air
-- Dozens of other firsts
Convergys notched an important first six years ago too, opening its first facility in India with just 200 employees.
This year, Convergys (NYSE:CVG), a world leader in providing customer care, human resources, and billing services, celebrates six years in India. In that short span of time, Convergys has grown in India to encompass over 13,000 employees across all three of the company's business lines - Customer Care, Employee Care, and Information Management, performed in nine facilities throughout the country.
What does Convergys do in India?
-- Our dedicated customer service agents provide unparalleled customer support via telephone, web-chat, and email for a diverse portfolio of global clients and their customers worldwide.
-- Our expert IT teams develop advanced information management software for communications billing that supports more than 100 million customer accounts for clients around the globe.
-- Our world-class human resources teams support employees and retirees with an array of services ranging from benefits, payroll, and HR administration to learning services and recruiting and staffing using state-of-the-art technology.
"We've been very successful in India over the past six years," said Sukant Srivastava, Managing Director and Country Manager for Convergys' Customer Care operations in India. "We've expanded our business through growth because of the high standard of customer relationship management services our employees in India provide to our clients. We look forward to continuing to work with the talented people of India and giving back to the communities in which we operate."
"India has consistently proven itself as an ideal location for Convergys thanks to the broad skills and bountiful talents of the vast English-speaking work force available here. India is and will continue to be a strong, continuing focus for our company," said Paresh Shah, Vice President and General Manager for Convergys' Information Management operations in India.
"We continue to see increasing interest in our HR BPO services in the Asia Pacific region," said Stanley Jeremiah, Managing Director and Vice President of Operations for Convergys' Employee Care business in Asia Pacific. "Thanks to the hard work of our committed employees, more and more HR professionals are recognizing that outsourcing leaves them time to focus on planning improvements and strategic issues like talent acquisition, management, and retention."
Editor's Note:
Convergys Corporation is hiring for many different positions in several cities throughout India. Please submit resumes to hrindia@convergys.com
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 75,000 employees in 79 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
-- An Indian cricket player scored the first test match hat-trick
-- The first GSLV-D1 satellite was launched successfully
-- The country's first ever private FM radio station went on the air
-- Dozens of other firsts
Convergys notched an important first six years ago too, opening its first facility in India with just 200 employees.
This year, Convergys (NYSE:CVG), a world leader in providing customer care, human resources, and billing services, celebrates six years in India. In that short span of time, Convergys has grown in India to encompass over 13,000 employees across all three of the company's business lines - Customer Care, Employee Care, and Information Management, performed in nine facilities throughout the country.
What does Convergys do in India?
-- Our dedicated customer service agents provide unparalleled customer support via telephone, web-chat, and email for a diverse portfolio of global clients and their customers worldwide.
-- Our expert IT teams develop advanced information management software for communications billing that supports more than 100 million customer accounts for clients around the globe.
-- Our world-class human resources teams support employees and retirees with an array of services ranging from benefits, payroll, and HR administration to learning services and recruiting and staffing using state-of-the-art technology.
"We've been very successful in India over the past six years," said Sukant Srivastava, Managing Director and Country Manager for Convergys' Customer Care operations in India. "We've expanded our business through growth because of the high standard of customer relationship management services our employees in India provide to our clients. We look forward to continuing to work with the talented people of India and giving back to the communities in which we operate."
"India has consistently proven itself as an ideal location for Convergys thanks to the broad skills and bountiful talents of the vast English-speaking work force available here. India is and will continue to be a strong, continuing focus for our company," said Paresh Shah, Vice President and General Manager for Convergys' Information Management operations in India.
"We continue to see increasing interest in our HR BPO services in the Asia Pacific region," said Stanley Jeremiah, Managing Director and Vice President of Operations for Convergys' Employee Care business in Asia Pacific. "Thanks to the hard work of our committed employees, more and more HR professionals are recognizing that outsourcing leaves them time to focus on planning improvements and strategic issues like talent acquisition, management, and retention."
Editor's Note:
Convergys Corporation is hiring for many different positions in several cities throughout India. Please submit resumes to hrindia@convergys.com
To receive Convergys news releases by email, click on http://www.convergys.com/news_email.html
About Convergys
Convergys Corporation (NYSE: CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.
Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 75,000 employees in 79 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com
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